Shipping & Terms
Shipping
General
We do process most orders within 1-2 working days.
For our Swiss customers the packages are sent with Swiss Post. Packages for German and Austrian customers are sent with UPS and DHL.
Payment Methods
For the following paying methods your orders will be processed directly:
Credit Card
If you pay by the following methods your order will be processed after the money has been received:
Bank Transfer
Twint
Cash
Refund & Returns
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Downloadable software products (Building Plans, Parameterfiles, etc.)
Customized Products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Please be advised that we reserve the right to decline a refund if the conditions of our return policy are not fulfilled.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@buildyourcopter.com. Please provide your order number and state your wish to make an exchange. Our support will help you with further questions.
Return
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.